Introduce mandatory email route for customer feedback for companies which email
National
ยท35 contributorsWe call on the Government to introduce a mandatory requirement to provide email route for customers to respond via, on to all companies that use email to contact customers. Companies should be required to provide public complaints email address, instead of online portals or lengthy phone queues.
Peter Kyle
Business Secretary
Barriers hide poor customer service
Public complaints email requirement
Require two way email communication
Introduce mandatory email route for customer feedback for companies which email
National
We call on the Government to introduce a mandatory requirement to provide email route for customers to respond via, on to all companies that use email to contact customers. Companies should be required to provide public complaints email address, instead of online portals or lengthy phone queues.
Barriers hide poor customer service
Public complaints email requirement
Require two way email communication