Overcharging and poor customer service at Iceland store
Brentford and Isleworth
·48 contributorsA customer was overcharged due to outdated price tickets and the store manager refused to process a refund or engage with the complaint. This reflects inadequate pricing systems and customer service standards.
Ruth Cadbury
Member of Parliament
Theft and abuse make staff suspicious
Shops must honor shelf prices
Shops must honour shelf prices
Staff refuse expired price offers
Managers need better customer service skills
Refund customers for overcharges
Aldi overcharge fixed quickly
Keep receipts to avoid overcharging
Similar motions
Overcharging and poor customer service at Iceland store
Brentford and Isleworth
A customer was overcharged due to outdated price tickets and the store manager refused to process a refund or engage with the complaint. This reflects inadequate pricing systems and customer service standards.
48 contributors
Ruth CadburyTheft and abuse make staff suspicious
Shops must honor shelf prices
Shops must honour shelf prices
Staff refuse expired price offers
Managers need better customer service skills
Refund customers for overcharges