
We call on the UK Government to urgently make digital communication (email, text, online portals) mandatory for all debt collection and enforcement letters, with post as a backup. This could help ensure people aren’t unfairly penalised for missing letters sent to old addresses.
Peter Kyle
Business Secretary
We call on the UK Government to urgently make digital communication (email, text, online portals) mandatory for all debt collection and enforcement letters, with post as a backup. This could help ensure people aren’t unfairly penalised for missing letters sent to old addresses.