Review transparency of broadband company exit fees including off-net move fees
Review broadband companies charging exit fees when customers move to a new address outside of the service area (an off-net move). I moved house (off-net) and was charged £700 exit fee because the broadband couldn't be transferred! This was treated as me cancelling the contract early.
React
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Similar motions
Require broadband providers to show lowest guaranteed and average speed upfront
Change the law so broadband providers must: (1) show the lowest guaranteed speed in the headline of each plan and again at checkout, and (2) display the actual average speed for the billing period on every bill, with contracts tied to these guarantees.
Ban mid-contract price hikes on mobile phones and home broadband
A contract is a contract so how can it be right that greedy companies can put prices up mid term? It needs looking at as we believe this surely shouldn't be legal.
Review transparency of broadband company exit fees including off-net move fees
Review broadband companies charging exit fees when customers move to a new address outside of the service area (an off-net move). I moved house (off-net) and was charged £700 exit fee because the broadband couldn't be transferred! This was treated as me cancelling the contract early.
React
Where do you stand on this motion?
See what others are saying
Members can read every reason.
Similar motions
Require broadband providers to show lowest guaranteed and average speed upfront
Change the law so broadband providers must: (1) show the lowest guaranteed speed in the headline of each plan and again at checkout, and (2) display the actual average speed for the billing period on every bill, with contracts tied to these guarantees.
Ban mid-contract price hikes on mobile phones and home broadband
A contract is a contract so how can it be right that greedy companies can put prices up mid term? It needs looking at as we believe this surely shouldn't be legal.