Review transparency of broadband company exit fees including off-net move fees
National
·43 contributorsReview broadband companies charging exit fees when customers move to a new address outside of the service area (an off-net move). I moved house (off-net) and was charged £700 exit fee because the broadband couldn't be transferred! This was treated as me cancelling the contract early.
Peter Kyle
Business Secretary
Protect consumers from hidden terms
Off net moves contract trap
Unfair costly unethical exploitative practice
Transparent exit fees key info
Similar motions
Review transparency of broadband company exit fees including off-net move fees
National
Review broadband companies charging exit fees when customers move to a new address outside of the service area (an off-net move). I moved house (off-net) and was charged £700 exit fee because the broadband couldn't be transferred! This was treated as me cancelling the contract early.
Protect consumers from hidden terms
Off net moves contract trap
Unfair costly unethical exploitative practice
Transparent exit fees key info